Unfortunately, we don't offer phone support. To compensate, we reply to emails quickly during regular business hours and offer a comprehensive FAQ section where you'll find answers to many of our frequent questions. We also offer LiveChat on our website during regular business hours (EST).
We're sorry to see the system is not recognizing your email address.
During the Checkout, if this is your first order with us, please select the button next to 'I am a first time customer'. If you had shopped with us before, please select 'I am a returning customer'
If you had shopped with us before and don't recall your password, please select the forgot your password option, and you'll be invited to easily reset it.
One common issue occurs when your browser is auto-filling information. Please manually type all information. For the email address field, please be sure there is no space following the '.com' of your email address.
If you can't recall your password, or need to reset it, we'll gladly email it to you. Please visit the forgot your password? page on the account login page. The missing info will arrive within seconds.
If you've requested a password reset email, but haven't received it, please be sure to check your Spam and/or Junk folders, as our message may have been sent there.
Thanks for your interest in our products! Sorry to hear you're having difficulty purchasing them.
How to Enter a Credit Card
When entering a credit card number, please be sure to omit any dashes or spaces, entering numbers only. And please double-check the card's expiration date to ensure it's valid and being entered correctly.
Placing An Order While Traveling?
If you are still receiving an error please let us know the billing and shipping addresses you'll be using for this order, and whether you're attempting to place it from outside the U.S. or far away from the zip code associated with your credit card.
Due to a large number of international fraud attempts, we've put in place more stringent prevention measures, which may be adversely affecting your transition.
If this is the case please email us with your information, we'll be glad to help!
Promotions, including discounts, game prizes, offers for free items with minimum purchase, and free additions to your cart are some of the fun ways we like to reward and give back to our customers.
In any of these cases, free items added to your cart are designed to be additions to a paid order. Free items may be 'purchased' by themselves by paying for the base shipping rate of $3.75. Orders containing only free items may not be combined with a free shipping promotion.
Discount Promotions which allow you to save a percentage, or dollar amount off your total are limited to one-per-order, and may not be combined.
Sorry to hear our website is not working well for you. May you kindly elaborate on the error you are receiving and provide screenshots if possible via email? Please also include your device and browser information.
This information will be sure to help us or our technical team provide swift assistance!