Thanks for your interest in our Auto Delivery program, which allows you to enjoy the teas you love at regular intervals without having to visit our website.
You'll save 5% with your first order and see savings grow with each subsequent shipment, up to a total of 15% on all items selected.
This discount is designed to help save on tea you keep stocked in your pantry. Removing items from your Auto Delivery will reset the discount to 5%. To avoid this, we recommend pausing your Auto Deliveries and placing a regular order. You'll still receive the discount associated with the teas selected for your next Auto Delivery. When you're ready to resume regular shipments, your discount will continue to grow.
Please note: Auto-Delivery will be automatically turned off in your Account after 4 unsuccessful attempts to process the order. When an attempt is unsuccessful, we email you to let you know that your settings may require attention, and try again in three days.
While offering many conveniences, this program has the shortfall of not accepting loyalty certificates as payment.
To utilize your certificate, we suggest placing a regular order. You'll still get the savings associated with our auto-delivery program, and be able to lower the total amount due by applying your certificate. We hope this helps.
To place one-time additions in the same shipment, simply add the items you desire to your shopping cart. When you have all the items you wish to be added, please select 'Edit Bag / See Recommendations' (below Checkout).
Once there look for the 'Add to Future Shipment' option. This will combine the selected items with those you've scheduled earlier, helping you save on shipping.
If the combined total is over $49, your items will ship free!
While your savings grow with each shipment, the timing of the delivery is entirely up to you. To speed up or delay your next shipment, simply visit the Auto Delivery section of your Acount page.
To adjust the next shipment date on your auto-delivery, look for the Shipment Frequency section of your auto-delivery settings page. Select or change the frequency, and change the processing date to one more convenient for you. After making changes, be sure and click the green arrow and the UPDATE button at the bottom of the page.
Sorry to see that you would like to cancel the Auto Delivery selected within your account.
Please log in and visit the Auto Delivery section of your Account page.
To remove a particular tea, please uncheck its box. You may also place the entire auto-delivery on hold by toggling the delivery setting to OFF.
You'll no longer receive Auto Deliveries, but only orders you actively place. You may resume at any time following the same steps.