Creating an account is simple, and will occur automatically as you place your first order.
Once all the items that you'd like to purchase are in your cart, please click "checkout" and select "first time customer" when prompted if you'd shopped here before. This will present you with an option to enter your shipping and billing details, and select a password.
Submitting the order will then automatically create a new account that you may access anytime with your email address and the password that you select.
If you checked out with PayPal or ApplePay an account will automatically be created for you that matches the email address associated with your payment.
Your Wishlist is a great way to remind yourself, or even others, of what looks good to you! To add a product to your wishlist, visit its page, and look for the heart icon beneath the menu of quantity/size listings for a certain product. Clicking on the heart will add this product to your wish list. Removing an item is easy, following the same steps.
To share your wishlist with friends and family, visit My Account > Wishlist and look for the sharing icons. You can share via Facebook, Twitter, Tumbler or Email!
All the teas (sized larger than a sample) that you've purchased earlier can be found both within your 'Faves' tab and on your Favorites page.
You can easily remove any of these by visiting the 'favorites' page and clicking the 'X' icon that appears on each teas image.
Teas you have yet to try cannot be manually added to 'favorites.' Instead, we recommend using the 'wishlist' feature.
If you would like to merge two accounts, go to the Account page of the account you wish to keep, and look for the Merge Accounts tab. Click on the merge button and type in the email address of the alternate account. We will send you an email to confirm that you wish to merge these two accounts.
The ability to merge accounts will not work again for the email addresses you had combined in the past. Should you have further issues, please email us at firstname.lastname@example.org.
If one of your accounts is connected to ApplePay/PayPal payment methods we do recommend making that email address your primary account. This is because all future orders that use those payment methods will always filter into the account associated with that email address.
If you can't recall your password, or need to reset it, we'll gladly email it to you. Please visit the forgot your password? page on the account login page. The missing info will arrive within seconds.
If you've requested a password reset email, but haven't received it, please be sure to check your Spam and/or Junk folders, as our message may have been sent there.
You may add or delete friends by going to My Account > and clicking "View Profile" under your account name, and scroll down to click "Manage Friends". Or, click here to go to your friends list. There you may remove friends, add suggested friends (people who have added you), or add friends through their email address.
Click on your friend's icon from your profile page or friend's list to see the dashboard. Click "Msgs" in the top navigation tab. There you can make a public message (that will appear on the user's profile page), or a private message (that will only go to their newsfeed).
Or, you may go directly to a friend's profile page, scroll down toward the bottom, and submit a public or private message there.
Send A Friend a Gift Using Loyalty Points
There are two ways to send gifts! The quickest way is from the Gifts Page where you can select your friend, the gift, and add a gift message all in one place! Your gift and note will be added to their next order.
Or, you can navigate to your friend's profile page that you would like to exchange your loyalty points for an item off of your friend's wishlist or your Faves!
Once on their page, scroll down toward the bottom and see the Gifting section. There, select which gifts you'd like to send and they will be automatically added to their cart for their next order.
All of your order history is securely stored on our server. If you want us to refresh your memory about what you ordered last week, last month, or even last year just visit order history on your account page. Click on each order to view the items selected, the price paid, or the address where the order shipped.
We make it easy to update the email address that serves as your login. Please visit the email page in your account. All aspects of your account, including order history, blends made, and points accumulated, will transfer automatically.
We made it simple for you to change any information pertaining to your account. If you need to update your billing information, all you have to do is
visit the billing information page in your account.
To change a shipping address, please visit the shipping address page in your account. To avoid the confusion of selecting an address that's no longer valid, we encourage you to delete these whenever possible.The changes will be reflected instantly on your account.
Some aspects of your account, like order history, we can't delete, as we're required to retain these for accounting purposes. However, you're welcome to delete any personal details, like mailing addresses and credit card numbers. Please visit your account page to remove these details from our system
We're sorry to see the system is not recognizing your email address.
During the Checkout, if this is your first order with us, please select the button next to 'I am a first time customer'. If you had shopped with us before, please select 'I am a returning customer'
If you had shopped with us before and don't recall your password, please select the forgot your password option, and you'll be invited to easily reset it.
One common issue occurs when your browser is auto-filling information. Please manually type all information. For the email address field, please be sure there is no space following the '.com' of your email address.
Promotions, including discounts, game prizes, offers for free items with minimum purchase, and free additions to your cart are some of the fun ways we like to reward and give back to our customers.
In any of these cases, free items added to your cart are designed to be additions to a paid order. Free items may be 'purchased' by themselves by paying for the base shipping rate of $3.75. Orders containing only free items may not be combined with a free shipping promotion.
Discount Promotions which allow you to save a percentage, or dollar amount off your total are limited to one-per-order, and may not be combined.