Creating an account is simple, and will occur automatically as you place your first order. Once all the items that you'd like to purchase are in your cart, please click "checkout" and answer "first time customer" when asked if you'd shopped here before. This will present you with an option to enter your shipping and billing details, and select a password. Submitting the order will then automatically create a new account that you may access anytime with your email address and the password that you select.
Your Wishlist is a great way to remind yourself, or even others, of what looks good to you! To add a product to your wishlist, visit its page, and look for the heart icon beneath the menu of quantity/size listings for a certain product. Clicking on the heart will add this product to your wish list. Removing an item is easy, following the same steps.
To share your wishlist with friends and family, visit My Account > Wishlist and look for the sharing icons. You can share via Facebook, Twitter, Tumbler or Email!
All the teas (sized larger than a sample) that you've purchased earlier can be found both within your 'Faves' tab and on your Favorites page.
You can easily remove any of these by visiting the 'favorites' page and clicking the 'X' icon that appears on each teas image.
Teas you have yet to try cannot be manually added to 'favorites.' Instead, we recommend using the 'wishlist' feature.
If you would like to merge two or more accounts, go to the Account page of the account you wish to keep, and look for the Merge Accounts tab. Click on the merge button and type in the email address of the alternate account. We will send you an email to confirm that you wish to merge these two accounts.
The ability to merge accounts will not work again for the email addresses you had combined in the past. Should you have further issues, please email us at firstname.lastname@example.org.
If you can't recall your password, or need to reset it, we'll gladly email it to you. Please visit the forgot your password? page on the account login page. The missing info will arrive within seconds.
If you've requested a password reset email, but haven't received it, please be sure to check your Spam and/or Junk folders, as our message may have been sent there.
We make it convenient for you to see what teas your friends enjoy. Adding them to your friends list is a great way to do just that. We have created two easy ways to add people to your friends list.
You may also visit the friends list page in your account. You can enter your friend's name or email on the bottom of the page and we'll try to find them for you. If your friends do not have an account with us, tell them to sign up!
If you are reading a review and really like someone's taste, you can easily friend this person by clicking on his or her name and selecting the 'add friend' button.
All of your order history is securely stored on our server. If you want us to refresh your memory about what you ordered last week, last month, or even last year just visit order history on your account page. Click on each order to view the items selected, the price paid, or the address where the order shipped.
We make it easy to update the email address that serves as your login. Please visit the email page in your account. All aspects of your account, including order history, blends made, and points accumulated, will transfer automatically.
We made it simple for you to change any information pertaining to your account. If you need to update your billing information, all you have to do is
visit the billing information page in your account.
To change a shipping address, please visit the shipping address page in your account. To avoid the confusion of selecting an address that's no longer valid, we encourage you to delete these whenever possible.The changes will be reflected instantly on your account.
Some aspects of your account, like order history, we can't delete, as we're required to retain these for accounting purposes. However, you're welcome to delete any personal details, like mailing addresses and credit card numbers. Please visit your account page to remove these details from our system
We're sorry to see the system is not recognizing your email address.
During the Checkout, if this is your first order with us, please select the button next to 'I am a first time customer'. If you had shopped with us before, please select 'I am a returning customer'
If you had shopped with us before and don't recall your password, please select the forgot your password option, and you'll be invited to easily reset it.
One common issue occurs when your browser is auto-filling information. Please manually type all information. For the email address field, please be sure there is no space following the '.com' of your email address.
Promotions, including discounts, game prizes, offers for free items with minimum purchase, and free additions to your cart are some of the fun ways we like to reward and give back to our customers.
In any of these cases, free items added to your cart are designed to be additions to a paid order. Free items may be 'purchased' by themselves by paying for the base shipping rate of $3.75. Orders containing only free items may not be combined with a free shipping promotion.
Discount Promotions which allow you to save a percentage, or dollar amount off your total are limited to one-per-order, and may not be combined.