Enjoy the teas you love at regular intervals with our auto-delivery program. To get started, please visit the
auto-delivery page in your account. Select any tea from your list of favorites and let us know how often you would like it to arrive. You'll save 5% with your first order and your savings will grow by 1% with each subsequent shipment, up to a total of 15% on all items selected.
However, please note that if an item is removed from auto-delivery, its associated discount is reset to 5%. We recommend delaying your auto-delivery shipment rather than removing the items, for this reason.
We make it easy to update all of your shipping addresses. Please visit the
shipping address page in your account. To avoid the confusion of selecting an address that's no longer valid, we encourage you to delete these whenever possible.
We make it easy to update the email address that serves as your login. Please visit the
email page in your account. All aspects of your account, including order history, blends made, and points accumulated, will transfer automatically.
Your wishlist is a great way to remind yourself, or even others, of what looks good to you! To add a product to your wishlist, visit its page, and look for the heart icon beneath the menu of quantity/size listings for a certain product. Clicking on the heart will add this product to your wish list.
If you would like to merge two or more accounts, go to your account page and scroll down to the bottom where it says
merge accounts. Click on the merge button and type in the email address of the alternate account. We will send you an email to confirm that you wish to merge these two accounts.
If you can't recall your password, we'll gladly email it to you. Please visit the
forgot your password? page on the account login page. The missing info will arrive within seconds.
We make it convenient for you to see what teas your friends enjoy. Adding them to your friends list is a great way to do just that. We have created two easy ways to add people to your friends list.
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You may also visit the friends list page in your account. You can enter your friend's name or email on the bottom of the page and we'll try to find them for you. If your friends do not have an account with us, tell them to sign up!
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If you are reading a review and really like someone's taste, you can easily friend this person by clicking on his or her name and selecting the 'add friend' button.
All of your order history is securely stored on our server. If you want us to refresh your memory about what you ordered last week, last month, or even last year just visit
order history on your account page. Click on each order to view the items selected, the price paid, or the address where the order shipped.
We try to be conservative with our announcements of special offers and promotions. However, if you wish not to receive these, we make opting out very easy.
Visit
communications on your account page.
We made it simple for you to change any information pertaining to your account. If you need to update your billing information, all you have to do is
visit the
billing information page in your account. The changes will be reflected instantly on your account.
If you would like to change the name that we greet you with, simply visit the
personal info page in your account. Here you may also upload a photo that will serve as your icon throughout the site.
Some aspects of your account, like order history, we can't delete, as we're required to retain these for accounting purposes. However, you're welcome to delete any personal details, like mailing addresses and credit card numbers. Please visit your account page to remove these details from our system
