Orders

It's very easy to change the items or their quantity in your bag. Click the bag icon on the upper right, and select Edit Bag / See Recommendations.

To remove an item, simply click the small X icon and press 'Update Cart'. You can edit and item's quantity by changing the number in the quantity box and pressing 'Update Cart'.

As long as you are logged in, any item placed in the shopping cart will stay there for 30 days. This will allow you to complete later an order that you've begun today.

If you're not seeing the items you have added, your device may be employing a method of clearing cookies at the end of each session.

If your cart is completely empty - look for the 'missing items' link at the top of the cart sidebar. Clicking it will bring you to a list of items you have added to your cart in the past. From there, you can use our Quick Shop feature to add specific items to your cart, or look for the Add All button on the upper right.

To place an order, simply add all desired items to your shopping bag by clicking on the shipping bag icon in the product listing. Once complete, hit the 'checkout' button to enter in your billing and shipping info and complete the order.

Our 'Quick Shop' makes this process even simpler. Hovering over an item's index page image will bring up the Quick Shop button. Clicking it shows you the quantity menu, and you can add the items directly to your cart without visiting the individual page. This works from your Order History too!

If you place and order and realize you forgot to add an item, while it remains unprocessed, you may still add items. Add the new items to your cart, and then look for the 'Add to Last Order' button below the Checkout link.

However, once the order begins processing, unfortunately, we can no longer add new items to the same order.

Unfortunately, this option is not available when choosing PayPal or ApplePay as your payment method. Those services keep your payment information private from us, so we lack a method by which to add further charges under the same transaction. We apologize for any inconvenience.

To save on shipping by combining your orders for tea and coffee, please place an order for one, and look for “Add to Existing Order” option when visiting the other website.

Please do this quickly. Once an order begins processing, we can no longer add items to it.

This option is not available with PayPal or ApplePay as your payment method. These services keep your payment information private from us, so we lack a method by which to add further charges under the same transaction.

Thanks again for your recent order. While it remains unprocessed, you may easily update the address where the items you selected will arrive.

To do so, please log into My Account, and go to My Orders. Here you'll find a listing of your orders. Click the order number to update the shipping address of any order that we've yet to process.

Order has Already Processed
If your order has already started processing, we apologize but we can no longer make any changes to your order before the carrier receives it.

Its delivery address may still be updated using USPS Delivery Intercept or FedEx Delivery Manager.

However, if FedEx Economy was the chosen carrier we apologize, but we can not make any address changes. If your order cannot be delivered, it will be returned to us. Once this occurs, we will reach out to you through an email called, "order returned, update address?".

Thanks for your interest in how our orders are processed, and your order status.

Business Hours and Shipping Schedule
Orders received by 3pm local time (EST) Monday to Friday ship the same day. Orders received after 3pm Fridays, or during the weekend, ship the next business day, which will be Monday.

Order Received
As soon as we receive your order it will instantly show up in your Order History. Hear you may view the details of your order, as well as make any last minute address changes. Just click "update address"! If you changed your mind, you may also click "cancel" at this time.

Order Status: Processing or Shipping Soon
Once your order begins processing, it will be marked as 'processing' in your account. At this point, we can no longer make changes to your order in any way.

Occasionally impacting order processing is COVID-19 as we make all efforts to ensure that our staff is safe. Due to these precautions, you may see delays in processing times.

Please know that we are doing everything we can to make your experience with us as satisfactory and enjoyable as it possibly can be during these strenuous times.

Order Status: Click To Track
Once your order has been scanned by the carrier, you will be able to track your order. You may track your order from our site, or click through to track it on the carrier's website.

Order Status: Delivered
Your order has arrived! Please email us let us know if your package fails to arrive, we'll be glad to help!

Change your mind? Cancelling your order is a piece of cake. Visit the order history page in your account. You will see a listing of recent orders with the 'click to cancel' option next to each that has yet to be processed.

If the status of your order says 'processing,' then unfortunately the order is beyond cancellation. It had already been boxed up and moved to our shipping dock. Should you still wish to cancel, please refuse delivery of the order and the package will be returned to us. We'll then gladly credit you the value of the items selected, minus the cost of round trip shipping.

Create Pre-Order
From time-to-time, our products go out of stock. When this happens, we offer customers an ability to be notified of their availability, or if they chose, to pre-order the largest size that item comes in (usually 16oz or 8oz) with the benefit of receiving free shipping.

You must have a valid credit card saved on file to pre-order. Pre orders will be shipped to your Default Shipping address.

View Pre-Order
View your current pre-orders go to My Account > My Orders, they will be above your order history.

Cancel Pre-Order
To cancel, hover over any existing pre-order, and you'll see a cancel "X" button appear. Click the button, and your pre-order will automatically cancel.

We make re-ordering the items you’ve enjoyed in the past easy. Most past selections are neatly summarized on your Favorites page. Please use the Quick Shop feature to easily add them to your cart.

To duplicate an entire order, please visit your order history page, and look for the “reorder” option in the details of the order that you’re looking to repeat. Clicking this will add the entirety of the order to your cart. Then proceed through Checkout.

Gift Ideas
Looking to give our products as gifts? We suggest starting with our Gifts page. When an order is designated as a gift, we offer a gift-wrapping option, along with the opportunity to compose a gift message, during the checkout process. Rest assured, your gift invoice will not list prices.

Find an Adagio Friend's Wishlist/Favorites
If you're planning a gift for a friend, their list of favorites or wishlist would be a good place to start. Please look for this option on their profile page.

Add Gift Message and Wrapping
You'll be happy to know that you may add a free gift message and add gift wrapping for just $5 more. Please look for the "Gift Order?" question above your order contents during checkout on the Order Summary page and answer "yes." Then, you can select to have your gifts will be wrapped in our festive tea-themed paper and boxes and/or add a gift message.

Tea is a healthy gift that nicely fits all. Not sure what varieties someone may enjoy? A gift card offers a practical solution. We offer both tangible and virtual kind.

The tangible varieties are plastic gift cards with matching envelopes designed for many occasions. These ship quickly and arrive within a few days. Time running short? After your purchase is completed, you can print a copy of the gift card from your Account. Click on the order number containing the gift card, and look for the print-at-home option. We'll still mail you the card, but this option is perfect if time is of the essence!

The virtual gifts arrive instantly via email, and are perfectly suited as last-minute, portable gifts. To send an e-gift card, either you, or your recipient must have an existing Adagio account. 

Thank you for your purchase of a gift certificate! We offer virtual and tangible options.

Should you order a physical gift card, we do offer a print at home option!

A tangible gift card that is printed at home before we are able to process the order in our warehouse will result in a physical one not being mailed.

If you prefer printing it out at home and sending a physical card to your recipient, please wait to receive the email called 'order shipped, tracking details'. Waiting for our team to process your order will allow us to create a physical gift card, and let you print the corresponding unique code at home.

To print the certificate at home go to the My Orders page, click on the order number, and select the "print certificate" option.

Remember to keep in mind, if you want to print at home and want your recipient to receive a physical gift card you must wait until your order is processed to print!

We're sorry to hear that your recipient did not receive their gift certificate! We'll be glad to help. Please email us with your order number and the recipient's email address.

Congratulations! We're so honored to be a part of your special day!

Our Wedding Favors come with unique packaging and content! Select from over 30 teas (loose or in pyramid bags) and several tin designs, then customize label with names, date, font, and color.

Time to Prepare
Favors are shipped from our NJ warehouse and may take 3-5 business days to be assembled. Please keep in mind for larger orders we may need more time to create your items.

Tin Size
The tins are 3 inches in diameter, and 2.75 inches tall.

If for some reason your order is missing from the order history page, it is possible it did not register on our end as our system immediately reflects new orders. Please try entering it once more and notify us if the issue persists.

Should you have placed an order with PayPal or ApplePay, and the email address associated with those accounts differs from your Adagio account email, the order will enter the system under a different email. To correct this, please ensure the emails match.

We apologize if your desired item is out of stock.

We source all products direct from countries of origin. While this assures superior value and freshness, it also sometimes contributes to long lead times.

We're working on ensuring its speedy return and invite you to sign up to be notified the moment it's back.

Please look for the opportunity to do so on the missing product page, where you can also track its progress. You can also pre-order many items, and we'll ship and bill them as soon as we have stock once more.

If your order is missing an item upon receiving it, please email us and we'll be glad to check into it further.

To remove our postcards from your orders please visit the Communications section of your Account page.

Select the box next to 'Exclude from Orders'.

Some of our items are sold by third-party businesses like Amazon, Bed Bath & Beyond, or grocery stores.

Because we lack access to your purchase history with these retailers, we kindly ask you to contact the store at which you purchased the items for the resolution of all product-related issues, including those pertaining to warranty claims. We apologize that we can't assist you directly with these purchases.

Promotions, including discounts, game prizes, offers for free items with minimum purchase, and free additions to your cart are some of the fun ways we like to reward and give back to our customers.

In any of these cases, free items added to your cart are designed to be additions to a paid order. Free items may be 'purchased' by themselves by paying for the base shipping rate of $3.75. Orders containing only free items may not be combined with a free shipping promotion.

Discount Promotions which allow you to save a percentage, or dollar amount off your total are limited to one-per-order, and may not be combined.

We take every precaution to protect our customers' and visitors' information. When customers submit sensitive information via our site, your information is protected both on and off-line.

Encryption
All sensitive information (such as credit card numbers) submitted on our site is encrypted and is protected with SSL encryption, the best industry standard.

Personal Information
While we use SSL encryption to protect sensitive information online, we also work hard to protect user-information offline as well. All of our visitors' information, not just the sensitive information mentioned above, is restricted. Only employees who need the information to perform a specific task are granted access to personally identifiable information. And these employees are kept up-to-date on our security and privacy practices. Finally, the servers that we store personally identifiable information on are kept in a secure, locked environment.

Share Information?
You'll be happy to know that we don't sell or share your personal info with anyone. We aim to delight you with fresh products and attentive service!