To place an order, simply add all desired items to your shopping bag by clicking on the "bag" icon in the product listing. Once complete, hit the 'checkout' button to enter in your billing and shipping info and complete the order.
Our 'Quick Shop' makes this process even simpler. Hovering over an item's index page image will bring up the Quick Shop button. Clicking it shows you the quantity menu, and you can add the items directly to your cart without visiting the individual page. This works from your Order History too!
If you place and order and realize you forgot to add an item, while it remains unprocessed, you may still add items. Add the new items to your cart, and then look for the 'Add to Last Order' button below the Checkout link.
However, once the order begins processing, unfortunately, we can no longer add new items to the same order.
We make it very easy for you to keep track of the teas you've purchased in the past, and enjoy most. Your purchases are automatically added to your "Faves" list. If you don't care for something, you may easily delete it.
If you're planning a gift for a friend who likes tea, his or her list of favorites would be a good place to start. Please look for this option on their profile page.
We apologize if your desired tea or teaware item is out of stock. We source all products direct from countries of origin. While this assures superior value and freshness, it also sometimes contributes to long lead times. We're working on ensuring its speedy return and invite you to sign up to be notified the moment it's back. Please look for the opportunity to do so on the missing product page, where you can also track its progress. You can also pre-order many items, and we'll ship and bill them as soon as we have stock once more.
If you have received your order, and we've left out an item, please email us at firstname.lastname@example.org, and we'll be glad to check into it further.
Occasionally. we may not be able to fulfill your order from one location, and might ship a portion of your order from another warehouse. If this is the case, your order will be split into two shipments. Rest assured, the remainder of your order will be arriving soon. You may track the progress of both parts via your 'account' page.,
Change your mind? Cancelling your order is a piece of cake. Visit the order history page in your account. You will see a listing of recent orders with the 'click to cancel' option next to each that has yet to be processed.
If the status of your order says 'processing,' then unfortunately the order is beyond cancellation. It had already been boxed up and moved to our shipping dock. Should you still wish to cancel, please refuse delivery of the order and the package will be returned to us. We'll then gladly credit you the value of the items selected, minus the cost of round trip shipping.
It's very easy to change the items or their quantity in your bag. Click the bag icon on the upper right, and select Edit Bag / See Recommendations. To remove an item, simply click the small X icon and press 'Update Cart.' You can edit and item's quantity by changing the number in the quantity box and pressing 'Update Cart'.
Looking to give our products as gifts? We suggest starting with our Gifts page,. Gift-wrapping of items is only $0.75 each. Please look for this option, along with the opportunity to compose a gift message, during the checkout process. Rest assured, your gift invoice will not list prices.
If for some reason your order is missing from the order history page, it is possible it did not register on our end as our system immediately reflects new orders. Please try entering it once more and notify us if the issue persists.
Should you have placed an order with PayPal or ApplePay, and the email address associated with those accounts differs from your Adagio account email, the order will enter the system under a different email. To correct this, please ensure the emails match.
We take every precaution to protect our customers' and visitors' information. When customers submit sensitive information via our site, your information is protected both on and off-line.
All sensitive information (such as credit card numbers) submitted on our site is encrypted and is protected with SSL encryption, the best industry standard.
While we use SSL encryption to protect sensitive information online, we also work hard to protect user-information offline as well. All of our visitors' information, not just the sensitive information mentioned above, is restricted. Only employees who need the information to perform a specific task are granted access to personally identifiable information. And these employees are kept up-to-date on our security and privacy practices. Finally, the servers that we store personally identifiable information on are kept in a secure, locked environment.
From time-to-time, our products go out of stock. When this happens, we offer customers an ability to be notified of their availability, or if they chose, to pre-order the item with the benefit of receiving free shipping. You must have a valid credit card saved on file to pre-order. Pre orders will be shipped to your Default Shipping address.
View your current pre orders in My Account, below your list of orders. To cancel, hover over any existing pre order, and you'll see a 'cancel' button appear. Click the button, and your pre-order will automatically cancel.
Some of our items are sold by third-party businesses like Amazon, Bed Bath & Beyond, or grocery stores.
Because we lack access to your purchase history with these retailers, we kindly ask you to contact the store at which you purchased the items for the resolution of all product-related issues, including those pertaining to warranty claims.
We apologize that we can't assist you directly with these purchases.