We want you to be happy with all the items you ordered, and will gladly accept back any item within 30 days of purchase. The exceptions to this rule are tea samples and Signature Blends. See Return Eligibility for more info.
To access mailing directions and begin your return, please visit the returns and claims section of your account page and select the eligible items you wish to return. All products, including tea, must be returned in original packaging.
When returning, you may elect to complete the return with a carrier of your choice, or print a FedEx label for $6.99 with us during the returns process, which will be charged to the same form of payment used for your original order.
If you're returning opened tea packages or teaware items that can't be resold, we'll be imposing a 35% disposal fee to cover the costs involved. Please see the "disposal fee" FAQ for more details.
Most of our products can be returned, with a few minor exceptions:
Sample sizes including our Sampler Sets are not eligible for return. Being so small and inexpensive, the cost associated with their return or exchange would outweigh their value. Refunds are not available for samples due to dislike.
Custom and/or Fandom Blends are also not eligible for return, because of their individualized nature. Each custom/fandom tea is blended, and packaged per order. It is because of this that we are unfortunately unable to accept returns of these items.
Both of these exceptions apply online and in-store. We thank you for your understanding.
Unauthorized returns are also not eligible. Products that are returned without online authorization are not eligible for refund, replacement, or store credit. All returns must be authorized online via the returns and claims section of your account page. Unauthorized returns will not be processed.
If an item arrives damaged, please initiate the return process via the returns and claims section of your account page. Please indicate that the item was damaged and that you'd like a replacement. We will provide a FedEx return label, and once the damaged item is received, will gladly ship you a replacement.
A disposal fee of 35% applies to tea that have been opened, tried, and returned due to customer's dislike of the product. Since the product is no longer usable for resale, the fee covers a small percentage of the company's loss. Due to health regulations, we must dispose any food returned to us. We advise trying sample sizes before buying large quantities of any tea.
If an item was shipped to you incorrectly due to company error, we will swiftly send you a replacement. Please visit the returns and claims section of your account page and indicate that you received an incorrect item. If we request that the erroneously shipped item be returned, we'll gladly provide a UPS shipping label and direct you to nearby drop-off locations to make this process quick and simple.
When filling out the return form online, you are able to choose whether you'd like to receive a gift certificate, replacement, or refund back to your card (or Paypal account). Please note that some refunds may take up to 3 days to process, depending on your bank or card institution.Additionally, replacements can only be provided for the same item. If you'd like to exchange items, please request a gift certificate and place a new order.
To arrange for a return of a gift, please visit our Gift Returns page.
To process the return, you'll need the order number (usually found on the bottom of the shipping label) and the zip code where the order was received. We'll gladly provide replacements or a store credit.
Some of our items are sold by third-party businesses like Amazon, Bed Bath & Beyond, or grocery stores.
Because we lack access to your purchase history with these retailers, we kindly ask you to contact the store at which you purchased the items for the resolution of all product-related issues, including those pertaining to warranty claims. We apologize that we can't assist you directly with these purchases.