We want you to be happy with all the items you ordered, and will gladly accept back any item within 30 days of purchase. The exceptions to this rule are samples and Signature Blends. See Return Eligibility for more info.
How to Return or Exchange a Product
To access mailing directions and begin your return, please visit the returns and claims section of your account page and select the eligible items you wish to return. All products must be returned in original packaging.
Return Shipping Label
When returning, you may elect to complete the return with a carrier of your choice, or print a FedEx label for $6.99 with us during the returns process, which will be charged to the same form of payment used for your original order.
If you're returning opened products that can't be resold, we'll be imposing a 35% disposal fee to cover the costs involved. Please see the "Disposal Fee" FAQ below for more details.
Most of our products can be returned, with a few minor exceptions:
Sample sizes, including our Sampler Sets, are not eligible for return. Being so small and inexpensive, the cost associated with their return or exchange would outweigh their value. Refunds are not available for samples due to dislike.
Blends are also not eligible for return, because of their individualized nature. Each custom order is blended, and packaged per order. It is because of this that we are unfortunately unable to accept returns of these items.
Applicable Online and In-Store
Both of these exceptions apply online and in-store. We thank you for your understanding.
Unauthorized returns are also not eligible. Products that are returned without online authorization are not eligible for refund, replacement, or store credit. All returns must be authorized online via the returns and claims section of your account page. Unauthorized returns will not be processed.
If an item was shipped to you incorrectly due to company error, we will swiftly send you a replacement. Please email us with the order number, and photos of the shipping label and items received. We'll be glad to help you receive the correct items as quickly as possible!
If an item arrives damaged, please email us with your order number, and photos of the damaged item and shipping box. This is the fastest option to get a replacement on the road.
Or, if you prefer, you may initiate the return process via the returns and claims section of your account page. Please indicate that the item was damaged and that you'd like a replacement. We will provide a FedEx return label, and once the damaged item is received, will gladly ship you a replacement.
A disposal fee of 35% applies to any product that has been opened, tried, and returned due to customer's dislike of the product.
Since the product is no longer usable for resale, the fee covers a small percentage of the company's loss. Due to health regulations, we must dispose any food or food-ware items returned to us. We advise trying sample sizes before buying large quantities of our products.
When filling out the return form online, you are able to choose whether you'd like to receive a gift certificate, replacement, or refund back to your card (or Paypal, ApplePay, etc account).
Please note that some refunds may take up to three business days to process, depending on your bank or card institution.
Store credit arrives in your inbox immediately in the form of a gift certificate after your return is processed.
No Direct Exchanges
Additionally, replacements can only be provided for the same item. If you'd like to exchange items, please request store credit to use when placing a new order. It will arrive instantly in your email in the form of a gift certificate.
To arrange for a return of a gift, please visit our Gift Returns page.
To process the return, you'll need the order number (usually found on the bottom of the shipping label) and the zip code where the order was received. We'll gladly provide replacements or a store credit.
Some of our items are sold by third-party businesses like Amazon, Bed Bath & Beyond, or grocery stores.
Because we lack access to your purchase history with these retailers, we kindly ask you to contact the store at which you purchased the items for the resolution of all product-related issues, including those pertaining to warranty claims. We apologize that we can't assist you directly with these purchases.