Billing

We happily accept all major credit and debit cards, as long as they have a Visa, Mastercard, Discover or American Express symbol on it.

We also accept Paypal and Apple Pay. Please see the PayPal | ApplePay section for more details. Please note that some promotions may not be available or applied to your order until you reach the "Order Summary" page during checkout.

We do not accept payments via check or money order.

You may view and print copies of your invoices anytime. Simply visit your Account section and view the My Orders page. Here you'll see a listing of all your orders. Click an order number and look for the 'Print Invoice' option next to each.

We do not include paper invoices with any of our orders, so if your order is a gift, the recipient will not receive any information regarding pricing, or your personal payment information.

We made it simple for you to change any information pertaining to your account. If you need to update your billing information, all you have to do is visit the billing information page in your account. The changes will be reflected instantly on your account.

You may see $0.01 transactions on your credit card statement. These are authorizations only, not charges. They'll disappear in a few days. Authorizations take place when you enter a credit card online to ensure that all digits were entered correctly. They are temporary, and will not be charged to your card.

The following three states are subject to sales tax:

New Jersey: 7% on teaware
California: 9% on teaware
Illinois: 6.25% on teaware and 1% on tea

Please refer to your state's individual tax laws for more information.

In the instances where your PayPal email matches the email address of your existing Adagio account, all transactions accrue into one account. However, if your PayPal email address differs from the one stored in our system, then the PayPal orders enter our system as a new account. If this happened to you, you will have multiple accounts, one will contain your credit card orders, another your PayPal transactions.

When choosing to pay with Paypal, we receive an address that you've selected from the various options available in your Paypal account or AppleID settings. Please be careful to select the correct one, as it's not possible for us to update this info once we receive your order.

For the same reason stated above regarding accounts, should your email differ, promotional certificates sent to your Adagio account will not validate when using PayPal.

Please note that some promotions may not be available or applied to your order until you reach the "Order Summary" page during checkout.

In the instances where your ApplePay email matches the email address of your existing Adagio account, all transactions accrue into one account. However, if your AppleID email address differs from the one stored in our system, then the ApplePay orders enter our system as a new account. If this happened to you, you will have multiple accounts, one will contain your credit card orders, another your ApplePay transactions.

When choosing to pay with ApplePay we receive an address that you've selected from the various options available in your AppleID settings. Please be careful to select the correct one, as it's not possible for us to update this info once we receive your order.

For the same reason stated above regarding accounts, should your email differ, promotional certificates sent to your Adagio account will not validate when using ApplePay.

Please note that some promotions may not be available or applied to your order until you reach the "Order Summary" page during checkout.

An order cancellation will automatically refund you the cost of the purchase. You may still see the negative charge on your statement, followed by a positive figure of same amount. With some banks, the credits take a few days to arrive. But have no worry, these are processed automatically the second you click the 'cancel order' button.

A certificate will automatically subtract its value from your total. To apply, please look for this option during the checkout process. The section is labeled 'payment method.' Please select the 'gift-certificate' option. The subsequent page will give you an opportunity to enter its number and automatically subtract its value from your total. We unfortunately may not do so retroactively. If you forget to apply the certificate, we kindly ask that you retain it for future visits. If you're checking out with PayPal or Apple Pay and your PayPal/Apple ID email differs from the one used to create your Adagio Teas account, the certificate won't validate.

We have updated our system to allow frequent cup certificates to be combined. Simply visit your account page and head to the "points & certificates" section - you'll find a new option there to combine any existing certificates you have.

Once the checkout process is complete, we unfortunately can not apply a certificate retroactively. However, your certificate will remain valid and may be used anytime in the future. Missed the opportunity to apply one? Please see the 'applying certificates' section for clarification on how to apply your discount.