Troubleshooting

Unfortunately, we don't offer phone support. To compensate, we reply to emails quickly during regular business hours and offer a comprehensive FAQ section where you'll find answers to many of our frequent questions.

If you can't recall your password, or need to reset it, we'll gladly email it to you. Please visit the forgot your password? page on the account login page. The missing info will arrive within seconds.

If you've requested a password reset email, but haven't received it, please be sure to check your Spam and/or Junk folders, as our message may have been sent there.

We are sorry to hear you're having trouble completing a purchase. We'll gladly look in our records to identify the source of the error.

Please provide a bit more detail through email and tell us where in the checkout the error occurs and the actions that may be triggering it?

Please also share the operating system, browser name and version you were using along with any helpful screenshots!

We will gladly review and write again soon.

Thanks for your interest in our products! Sorry to hear you're having difficulty purchasing them.

How to Enter a Credit Card
When entering a credit card number, please be sure to omit any dashes or spaces, entering numbers only. And please double-check the card's expiration date to ensure it's valid and being entered correctly.

Placing An Order While Traveling?
If you are still receiving an error please let us know the billing and shipping addresses you'll be using for this order, and whether you're attempting to place it from outside the U.S. or far away from the zip code associated with your credit card.

Due to a large number of international fraud attempts, we've put in place more stringent prevention measures, which may be adversely affecting your transition.

If this is the case please email us with your information, we'll be glad to help!

As long as you are logged in, any item placed in the shopping cart will stay there until removed (unless it is a limited-time item). This will allow you to complete later an order that you've begun today.

If you're not seeing the items you have added, your device may be employing a method of clearing cookies at the end of each session.

If your cart is completely empty - look for the 'missing items' link at the top of the cart sidebar. Clicking it will bring you to a list of items you have added to your cart in the past.

From there, you can use our Quick Shop feature to add specific items to your cart, or look for the Add All button on the upper right.

Thank you again for purchasing a certificate to our store!

We're sorry to hear that your intended recipient had not received our email. Please email us with your order number and recipient's email address. We'll gladly resend it!

To view an image that you had recently updated, we recommend forcing your browser to clear its cache (saved files) and replace them with fresh content pulled from our server.

To achieve this, please press these keys (depending on your system and browser combination):

Windows and Linux browsers: CTRL + F5
Apple Safari: SHIFT + Reload toolbar button
Chrome and Firefox for Mac: CMD + SHIFT + R

Thanks again for sharing with friends your excitement about our teas! They'll surely be thrilled to hear about your new discoveries.

Please order some new teas so that your sharing feature may work once again.

Sorry to hear our website is not working well for you. May you kindly elaborate on the error you are receiving and provide screenshots if possible via email? Please also include your device and browser information.

This information will be sure to help us or our technical team provide swift assistance!