returns & exchanges
Product returns
We want you to be happy with all the items you ordered, and will gladly accept back any item within 30 days of purchase. The exceptions to this rule are tea samples and Signature Blends. The former are meant to be inexpensive means for you to try new varieties. The latter are custom products that reflect your individual tea preferences. To access mailing directions, please visit the returns and claims section of your account page and select the eligible items you wish to return.
If you're returning opened tea packages or teaware items that can't be resold, we'll be imposing a 35% disposal fee to cover the costs involved.
If you're returning opened tea packages or teaware items that can't be resold, we'll be imposing a 35% disposal fee to cover the costs involved.
Damaged item received
If an item arrives damaged, please initiate the return process via the returns and claims section of your account page. Please indicate that the item was damaged and that you'd like a replacement. We will provide a UPS return label, and once the damaged item is received, will gladly ship you a replacement.
Disposal fees
A disposal fee of 35% applies to tea that have been opened, tried, and returned due to customer's dislike of the product. Since the product is no longer usable for resale, the fee covers a small percentage of the company's loss. Due to health regulations, we must dispose any food returned to us. We advise trying sample sizes before buying large quantities of any tea.
Incorrect item received
If an item was shipped to you incorrectly due to company error, we will swiftly send you a replacement. Please visit the returns and claims section of your account page and indicate that you received an incorrect item. If we request that the erroneously shipped item be returned, we'll gladly provide a UPS shipping label and direct you to nearby drop-off locations to make this process quick and simple.
