We want you to be happy with all the items you ordered, and will gladly accept back any item within 30 days of purchase. The exceptions to this rule are tea samples and Signature Blends. The former are meant to be inexpensive means for you to try new varieties. The latter are custom products that reflect your individual tea preferences. To access mailing directions and begin your return, please visit the returns and claims section of your account page and select the eligible items you wish to return. Tea must be returned in its original packaging.
If you're returning opened tea packages or teaware items that can't be resold, we'll be imposing a 35% disposal fee to cover the costs involved. Please see the "disposal fee" FAQ for more details.
If an item arrives damaged, please initiate the return process via the returns and claims section of your account page. Please indicate that the item was damaged and that you'd like a replacement. We will provide a UPS return label, and once the damaged item is received, will gladly ship you a replacement.
A disposal fee of 35% applies to tea that have been opened, tried, and returned due to customer's dislike of the product. Since the product is no longer usable for resale, the fee covers a small percentage of the company's loss. Due to health regulations, we must dispose any food returned to us. We advise trying sample sizes before buying large quantities of any tea.
If an item was shipped to you incorrectly due to company error, we will swiftly send you a replacement. Please visit the returns and claims section of your account page and indicate that you received an incorrect item. If we request that the erroneously shipped item be returned, we'll gladly provide a UPS shipping label and direct you to nearby drop-off locations to make this process quick and simple.
When filling out the return form online, you are able to choose whether you'd like to receive a gift certificate, replacement, or refund back to your card (or Paypal account). Please note that some refunds may take up to 3 days to process, depending on your bank or card institution.Additionally, replacements can only be provided for the same item. If you'd like to exchange items, please request a gift certificate and place a new order.