Our shipping rates are very reasonable. US Mail (via FedEx SmartPost) is a flat $3.75, and FREE on most orders over $49. FedEx Ground is always $5.75. FedEx Next Day rates are calculated based on weight and distance. Orders placed by 3PM EST are shipped the same business day, ensuring a prompt and timely delivery of all of your packages. Orders placed after 3PM ship the following business day. We will always attempt to ship from the location closest to you, but on rare occasions will be required to process your order through the more distant warehouse. We ship with FedEx and USPS, with smaller orders (under 15 pounds) routed through USPS, via FedEx SmartPost. In all cases, however, we offer a tracking number to gauge progress. The map below offers estimates of days in transit for FedEx Ground.
Time in Transit
US Mail (FedEx SmartPost) shipments arrive in approximately 5 to 7 business days. Ground shipments arrive in 1 to 4 business days. The map above provides an estimate of days in transit for FedEx Ground. FedEx delivers Tuesday through Saturday.
Alaska & Hawaii
We're happy to ship orders to Alaska and Hawaii. The only caveat is that the shipping fee is higher than our domestic shipments. Since FedEx is not a viable option, we must ship AK and HI orders with Priority Mail, a more pricey option at $9.75 per order. Transit time is 5-7 business days, but may be longer during the holidays.
Incorrect and Old Addresses
If you make a mistake and enter an address that requires a correction, we'll gladly contact FedEx or USPS on your behalf to redirect your order. However, these services charge a $14 fee for intercepting a package already in transit, an amount we regretfully must pass on to you. To prevent this, please double check your order before submitting and please remove any addresses that are no longer valid from your account
details. This will prevent you from selecting them in error in the future.
Orders of $49 or more addressed to a physical location (sorry, no PO Boxes) within the contiguous United States qualify for free basic shipping (via FedEx SmartPost). The free shipping promotion may not be combined with others, including our Frequent Cups points. As such, Frequent Cups or other promotional certificates do not count towards the total required to earn free shipping. To earn free shipping when using a certificate, please ensure that your order total exceeds the $49 after applying the certificate to your order.