orders placed by 3pm ship the same day
Our shipping rates are very reasonable. Ground is a flat $3.75. Second Day is always $9.75. Next Day rates are calculated based on weight and distance. Orders placed by 3pm EST are shipped the same business day, ensuring a prompt and timely delivery of all your packages. We will always attempt to ship from the location closest to you, but on rare occasions will be required to process your order through the more distant warehouse. We ship with UPS and USPS, with smaller orders (under 15 pounds) routed through USPS. In all case, however, we offer a tracking number to gauge progress.
Time in Transit
Ground shipments arrive in one to four business days. The map above provides an estimate of days in transit for UPS. UPS delivers Monday to Friday. Please allow an additional business day for the delivery of those orders routed through USPS (orders to PO Boxes and those weighing under 15lbs). Saturday delivery is handled by USPS.
Orders of $49 or more addressed to a physical location (sorry, no PO Boxes) within the contiguous United States qualify for free Ground shipping. If your zip code is classified as rural, a $2 surcharge will apply. The free shipping promotion may not be combined with others, including our Frequent Cups points. As such, Frequent Cups or other promotional certificates do not count towards the total required to earn free shipping.
Alaska & Hawaii
We gladly ship orders to Alaska and Hawaii. The only caveat is that the shipping fee is higher. Since UPS is not a viable option, we must ship AK and HI orders with Priority Mail, a more pricey option at $9.75 per order. Transit time is 2-3 business days, but may be longer during the holidays.
PO Boxes and APO/FPO shipping
We happily ship to PO boxes, as well as APO/FPO addresses via USPS Priority Mail service. The only caveat is that the shipping fee is higher at $7.75 per order.
If you plan to ship to a PO box and you wish to take advantage of lower shipping costs, please change your shipping information to display a physical (street) address.
Incorrect and Old Addresses
If you make a mistake in entering an address that requires a correction, we'll gladly contact UPS or USPS on your behalf. However, these services charge an $11 fee for intercepting a package already in transit, an amount we regretfully must pass on to you. To prevent this, please double check your order before submitting and please remove from your account
any addresses which are no longer valid. This will prevent you from selecting them in error.
Shipments outside the United States are made with International Priority Mail. Transit time is 6-10 business days, but may be longer during the holidays. Please select your country on the menu below to see estimates of shipping fees. If you have items in the shopping cart, we'll also provide the exact cost of shipping these.
Returns & Claims
If you are unsatisfied with any product purchased in the last 30 days, please let us know your concerns.
We'll do our best to make you happy. If you have received a damaged or incorrect sample of tea, please email us
All teas and teaware that have been opened incur a 35% restocking fee.
If we made a mistake, we will pay for the return shipment.
However, if the reason for your return is due to personal preference (i.e. you decided that herbals are not your cup of tea), you will be responsible for the cost of mailing the item back to us.
Simply go to your account page, and select the items you wish to return to us.
We will guide you through the process and will generate a return label. All items with the exception of sample pouches are returnable.
You will have a choice of received store credit, a refund on your credit card, or a replacement.