Return Policy

We want you to be happy with all the items you ordered, and will gladly accept back any item that was purchased within 30 days of receipt that you do not wish to keep, with the exception of tea samples. Unfortunately, we do not cover the cost of shipping the unwanted items back to us. Please visit your account page and indicate the items you wish to return to us.

PLEASE NOTE: If you return your product for any other reason other than damage or company error, we will gladly assist you with refund for these items less a 35% disposal fee. Store credit at the full value is also an option. No refund will be made for shipping charges.

If an item in your order/your order arrives damaged, please email us with your order ID, items damaged, and nature of damage. We will be more than happy to assist you with replacing this item, or providing a refund or store credit. Shipping charges will not be applied to replacement shipments.

If an item was shipped to you incorrectly due to company error, we will be more than happy to assist you with resolving this problem. Please email us with your order ID and the incorrect item. Shipping charges will not be applied to replacement shipments.

A disposal fee of 35% applies to tea that have been opened, tried, and returned due to customer's dislike of the product. Since the product is no longer usable for resale, the fee covers a small percentage of the company's loss. Due to health code reasons, we must dispose any tea returned to us. We advise trying sample sizes before buying large quantities of any tea.

We want you to be satisfied with all the items you purchase, but unfortunately due to their unique nature we cannot accept returns of our Signature Blends teas or personalized wedding favors. If you have an issue with these particular items, please email us.