We have many ways of rewarding your loyalty. You'll automatically earn Frequent Cups points for every dollar spent. You also earn 6 points by completing product reviews, promoting the sale of customized blends, or recommending us to your friends (if they use the promo, you'll get 10 points). You can also post about what you're currently drinking to social media and earn 2 points. Once your point total reaches 100, you'll have a chance to convert them into a $10 certificate. It's that easy!
Once your Frequent Cups points total exceeds 100, you may easily exchange these for a $10 certificate. To do so, please visit the points summary page in your account page. The certificate will arrive instantly via e-mail. Please look for an opportunity to deploy it on your next pass through our checkout. We unfortunately may not do so retroactively. If you forget to apply the certificate, we kindly ask that you retain it for future visits. Frequent Cup certificates do not expire and may be used at a later date.
We have updated our system to allow frequent cup certificates to be combined. Simply visit your account page and head to the "points & certificates" section - you'll find a new option there to combine any existing certificates you have.
Once the checkout process is complete, we unfortunately can not apply a certificate retroactively. However, your certificate will remain valid and may be used anytime in the future. Missed the opportunity to apply one? Please see the 'applying certificates' section for clarification on how to apply your discount.
Might you have friends who may enjoy our teas? We invite you to mail all a complimentary $5 gift certificate. Once your friends utilize the certificate, we'll reward you by adding 10 points to your Frequent Cups total, bringing you closer to earning a $10 certificate as well.
Given their free nature, our $5 certificates come with two caveats. One is that they work only for new customers. The other is a limit of one certificate per household or address. Our system may reject a certificate if the sender and recipient's addresses are too similar.
A certificate will automatically subtract its value from your total. To apply, please look for this option during the checkout process. The section is labeled 'payment method.' Please select the 'gift-certificate' option. The subsequent page will give you an opportunity to enter its number and automatically subtract its value from your total. We unfortunately may not do so retroactively. If you forget to apply the certificate, we kindly ask that you retain it for future visits.