frequently asked questions
To reduce the chance of shattering, the teapot is made of Tritan, a plastic specially-formulated to be safe in hot-temperature applications and is 100% BPA-free. Luckily, our older polycarbonate models were also tested to be BPA free.
The lid of the teapot may also be removed for easy placement in the dishwasher. To replace, simply return the lid to its original position and snap in place with a gentle push. Please note that the ingenuiTEA is not microwave safe, and that we do not carry replacement lids for the unit.
Tannins in tea may impart color to the teapot over time. To remove discoloration, we recommend submerging the unit in vinegar, and leaving to soak overnight.
Tea leaves or other debris may get caught in the opening at the bottom, causing the teapot to leak. A strong burst of air is all that's required to dislodging any debris. Simply turn the teapot up-side-down and blow vigorously into the opening at the center. If a stronger burst of air is required, we recommend using a hair drier.
Current model ingenuiTEA teapots do not have replacement filters, and we have long since run out of replacements for the old units. We apologize for any inconvenience and we recommend upgrading to the newer model.
The tea maker works with all tea varieties and may be adjusted to produce an ideal temperature and steeping duration for each. The temperature switch has two settings. (I) produces a temperature of 180F, and is ideal for preparing green teas. (II) results in boiling water, well suited for preparing black as well as herbal teas. You may also adjust the strength of the infusion, by setting the time dial anywhere between 2 and 7 minutes.
Water boils at 212F at sea level, but does so at lower temperatures in high altitude areas (such as Denver). As such, water may boil, but never reach the temperature of 212F that is required for it to transfer from the heating to steeping chambers under the black tea (II) setting. As such, the unit is not recommended for anyone residing 2,000 feet or more above sea level.
Turning the unit on will produce a single beep. If the unit is beeping constantly, it means that one of its components is misaligned. Please turn the unit off, adjust and try again. With all the components in place, the tea maker will proceed to heat water to the desired temperature. Upon reaching this temperature, the unit will beep once more and release the hot water into the middle steeping chamber. It is normal for some of the water to remain in the heating chamber. To minimize this, we suggest ensuring that the surface on which the unit rests is absolutely level.
The temperature dial controls the duration of time that water remains in the steeping chamber. Once this time elapses, the tea maker will beep again, and begin filtering tea into the glass carafe below. Upon completion of this task, it will emit three beeps to signify that tea is ready. The warmer below the carafe will then keep it warm until the unit is turned off.
The plastic infuser and glass carafe may be removed for easy cleaning by hand or in the dishwasher. To remove discoloration caused by tea tannins, we recommend running the unit with water containing a few tablespoons of bleach.
The kettle spout contains a filter designed to remove any debris that may have fallen inside. Should it dislodge, replacing it is an easy task. Please ensure that the curvature of the filter is facing away from the spout. Place the bottom of the triangular filter into the lower part of the opening. Then press the upper portion of the filter against the kettle and push gently until it pops into place.
The advantages of GraviTEA are economy and speed. It costs a fraction of the cost of bottled water and filters liquids at twice the rate of comparable systems.
At its center is a replaceable filter cartridge. To prepare for use, we recommend soaking in water and moving briskly from side to side as illustrated on its packaging. Once complete, insert the filter at the bottom of the inner compartment and fill the cavity with water. The first batch may contain charcoal remnants. Simply pour out and repeat. Your filter is now ready to yield crystal-clear water.
The inner compartment has an end that is round and one that is more linear. Please ensure that the linear one is facing the front. Otherwise, you may find the lid difficult to snap in place. Rotating the compartment 180 degrees will yield better results.
Please remember to change the cartridges every 60 days. The electronic display is a handy reminder of this. Please depress the reset button for three seconds to signal the placement of a new cartridge. Pressing the button afterwards will illuminate its remaining life. The graph will flash hollow upon the cartridge reaching the end of its 60-days life, signaling that it needs a replacement.
Please carefully close the zippers atop the pouches in which our teas are packaged to ensure that that last cup is as fresh as the first. Should you prefer others means of storage, we recommend either metal canisters or glass jars. Both offer an air-tight seal to keep tea dry and insulated from external scents. Both also offer protection from UV rays, allowing you to display tea in the open, without worrying about damage from the sun.
Most teas do not require refrigeration, although connoisseurs of green teas from Japan often store them in this fashion. However, freezing teas would produce the opposite effect, introducing moisture that is damaging to tea leaves. For this reason, we recommend keeping all tea leaves out of the freezer.
You may also visit the friends list page in your account. You can enter your friend's name or email on the bottom of the page and we'll try to find them for you. If your friends do not have an account with us, tell them to sign up!
- If you are reading a review and really like someone's taste, you can easily friend this person by clicking on his or her name and selecting the 'add friend' button.
Our 'quick checkout' makes this process even simpler. If you're located in the United States, please look for this option after completing your first order. Click, review, check out. So simple! However, if you're looking to apply a certificate to your order, you must use the regular checkout option.
An order cancellation will automatically refund you the purchase. You may still see the negative charge on your statement, followed by a positive figure of same amount. With some banks, the credits take a few days to arrive. But have no worry, these are processed automatically the second you click the "cancel order" button.
If the status of your order says 'processing,' then unfortunately the order is beyond cancellation. It had already been boxed up and moved to our shipping dock. Should you still wish to cancel, please refuse delivery of the order and the package will be returned to us. We'll then gladly credit you the value of the items selected, minus the cost of round trip shipping.
All sensitive information (such as credit card numbers) submitted on our site is encrypted and is protected with SSL encryption, the best industry standard.
While we use SSL encryption to protect sensitive information online, we also work hard to protect user-information offline as well. All of our visitors' information, not just the sensitive information mentioned above, is restricted. Only employees who need the information to perform a specific task are granted access to personally identifiable information. And these employees are kept up-to-date on our security and privacy practices. Finally, the servers that we store personally identifiable information on are kept in a secure, locked environment.
New Jersey: 7% on teaware
California: 9% on teaware
Illinois: 6.25% on teaware and 1% on tea
Please refer to your state's individual tax laws for more information.
Decaf tea is any tea that has undergone a process which eliminates most of the caffeine content. Two processes are currently used to commercially decaffeinate tea, an ethyl acetate and a CO2 method. While the ethyl acetate method is cheaper and easier, the CO2 method has been proven much safer. All of Adagio's decaf teas undergo the CO2 process.
Our domestic shipping prices are very reasonable: Ground rate for destinations within the contiguous US is only $3.75. Second Day delivery is $9.75. Next Day rates are calculated automatically based on weight and distance. To learn more, please visit our shipping page.
Once your order ships, your order history page will contain its tracking details. This info also appears on the right hand side of all our pages, provided you haven't logged out. Click 'track' for more info.
We ship primarily with FedEx and USPS. If the days-in-transit figure indicates that the order will be delivered on a Saturday, we may ship your order with Fedex as USPS does not offer this service.
Orders that are under a certain weight, or that can't be delivered by Fedex are sent through USPS. This includes orders to Hawaii, Alaska, Puerto Rico, PO Boxes, APO/FPO addresses, and international locations. Tracking details are provided in all cases.
Given their free nature, our $5 certificates come with two caveats. One is that they work only for new customers. The other is a limit of one certificate per household or address. Our system may reject a certificate if the sender and recipient's addresses are too similar.
Creating a blend is easy. Make sure to login first so that your blend gets saved to your account, and then go to the create blends page
The creation page allows you to actualize your ideas. You can either select one of our own formulas or do everything your way. To get started, simply select your teas by choosing them from the drop down list and picking the desired percentage of that tea. Make sure not to go over 100% because unfortunately we cannot defy the laws of nature. Once you're done picking and choosing, you can personalize your blend by adding a name and choosing an image for the label. Be creative!
For every sale your blend gets you can earn 3 points per sample tin you sell, and 12 points for larger tins!
If you're returning opened tea packages or teaware items that can't be resold, we'll be imposing a 35% disposal fee to cover the costs involved.
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